Frequently Asked Questions | EMBIQ

We have been in the IT services business since 2009. Since then, we have completed over 500 projects in the European Union and the United States for over 100 satisfied customers. Today we also put AI to work in our clients' business processes.

Currently, we are increasingly working in a hybrid mode with a preference for working in the office. The mode is selected depending on the project, customer expectations and employee preferences. Also, we highly value direct cooperation with the client, which is extremely important especially at the initial stage of each project.

Currently, our projects are carried out mainly for clients from Austria and the USA. But we also work for clients from Germany, Switzerland, France, Poland and Sweden. Our work is mainly based on international cooperation.

The Graz office is our Project Management and Customer Relations office. We are on site to facilitate business meetings, project consultations and collaboration with clients. At the same time, we do not employ engineers in Graz so as not to compete with our clients in the labour market. This organisational model works well for international cooperation.

We have two offices: our head office at al. Kraśnicka 27 in Lublin, Poland, and our Project Management and Customer Relations office at Brückenkopfgasse 1/6 in Graz, Austria. We are also happy to come to your site.

The client always has a designated project manager who is also their single point of contact and whose job it is to ensure the smoothest possible communication on the project. However, our clients also have the option of direct contact with both our employees implementing the project for them and with the directors and management.

Yes, absolutely. Although there is not always a need or necessity. However, in the initial phase, such joint workshops or project implementation are even recommended. Regular workshops or project meetings on the client’s premises are also possible.

With the client – mainly in English, but as we have an international team we also communicate in Polish, sometimes German and even Spanish.

In total, we have three models of collaboration:

1. Dedicated FTE team – the team is selected according to the client’s defined needs and consists not only of engineers and programmers, but also a project manager and a quality maintenance or DevOps team. Such a team works exclusively for the selected client on a full-time basis and is priced based on a monthly flat-rate. This is the preferred model of collaboration, especially when our team complements the project team on the client’s side.
2. Time & materials – where a project manager is also assigned to the project, but the actual team is selected according to current demand. This also means that the team is variable in different phases of the project; for example, in the beginning it is more of a Design & Architecture team, later developers, DevOps, engineers, testers, utd join in. In this model, we only bill for actual project work, measured in terms of time commitment at a fixed monthly rate. We recommend this model of cooperation when the project is created from beginning to end in our team, but there is no certainty about its final shape.
3. Fixed-price trial – a unique model of cooperation, only for the beginning or for the first trial of a small project with a new client. This collaborative model is inefficient for both parties involved in the project, both in terms of price and organisation. But it allows the client to try our services.

Over the years we have been in business, since 2009, we have completed over 500 projects, but only some of them we can boast about. Mostly, our reviews can be found on Clutch.co 

Not necessarily. 

1. No two designs are the same, and if they are, 
2. we recommend contacting the owner of the solution we created.

For the sake of accuracy, in each of our projects we pass on the entire created to the client, including concepts, source code, documentation, copyrights, etc. 

We specialise in manufacturing products, but also try not to compete with our clients. For this reason, we have adopted a policy wherein we do not pursue projects on the basis of shares in the invention, as this would violate this principle of impartiality.

With an on-site process review. Our analyst visits your company, talks to the people who do the work and maps the processes that take the most time. You get a list of the places where AI pays back fastest, an estimate of the effect in hours and money, and a recommended first step. It usually takes from one day to a week. We agree the price before we start, and it can be a fixed price for the agreed scope. You decide what happens next. More about the AI Process Review and AI Process Automation.

No. Most of the time it is enough to connect the systems, SaaS tools and AI components you already have in a smart way. We design, implement and maintain the integrations; your team brings the knowledge of the process.

Repetitive work with clear rules and high volume: calls and incoming requests, quotes built from price lists, reading invoices, orders and forms, answering customer questions with data from your systems. The process review shows where the effect is largest in your company.

Our goal is to take routine off people. Your team gains time for the work that needs a human: clients, decisions and exceptions. Decisions that matter stay under human oversight.

From the first workshop, not after launch: personal data processed only where needed, clear information for people who talk to a bot, human oversight over decisions that matter, and documentation that supports your compliance.

Every automation has a target effect agreed up front, in hours and money. We start with a small first step, measure the result after launch and decide on the next steps together.

We start with the process, not with a model or a vendor. We pick the tools that fit your systems, data and budget, and we can build the AI part ourselves when off-the-shelf tools are not enough (AI Development).

Quality is in our company name! We ensure the best quality through our experience, selected software development procedures, integration of quality assurance tools and carefully executed testing. We are constantly improving our qualifications by training our experts and participating in industry events. Also, we are willing to share this experience internally and externally.  

For more on quality assurance, check out our blog: EMBIQ CTO about Quality Assurance

From a few weeks to a few years. It really varies. The shorter ones are projects such as designing a piece of software, designing a UIX, designing test procedures or simply providing an opinion on existing software developed by a third party. But our favourite projects are the long-term ones, where we create a complete solution from concept, through the feasibility study, PoC, proper implementation, deployment and further development and maintenance. In particular, the most successful projects never “end” but evolve and develop, living their own happy lives. 

We work in weekly sprints. Always. Even when a client does their sprints 2-4 weeks apart, our weekly sprints work best. Our work mode allows us to maintain constant contact with our clients. Thanks to cyclical meetings we adjust our engagement to the works currently executed on the client’s side. This solution also allows for a smooth response to any changing priorities.

• The sprint itself happens in this way:
• It always starts with careful planning of all the activities for the coming week. 
• During implementation, we do daily short status meetings (called the daily stand-up) that help the team synchronise the work with each other. 
• We end with an in-house demo where we do a review of what was accomplished. 
• Then we choose the most important issues for the client, and we do a second demo with them, a so-called external demo, which is usually shorter, and we show the most important achievements from the summary of the week. At this stage, we already have a preliminary scope for the next sprint, but we still ask the customer about the current priorities to be used during the planning session.

It may sound complicated, but the entire process takes barely a few hours per week on the team’s part and only an hour a week on the client’s part.  

We can and we do. This is absolutely required in any type of project, unless the solution was intentionally created to be extremely temporary. At the same time, we constantly improve our own qualifications and advise on market trends. It also happens that we update finished projects to make them better and more developmental.

We do both outdoor and indoor tracking. But there are many more of these differences in location. In fact, every asset-tracking or positioning project is different. We are happy to adjust the technology to the project in order to meet customer expectations.

In smaller quantities, yes, e.g. to equip a laboratory or to support production. For larger volumes, we use trusted suppliers that we support in the proper configuration of production lines, provisioning processes, quality assurance and proper storage of products. 

Not necessarily. Creating websites, or listing websites, is a separate branch of IT services. We are able to create a simple website, but we specialise in more complex projects, requiring, for example, active components, administrative or user panels, access gradation, integration with services or external devices, etc. We sometimes create simpler websites as an addition to larger projects, but we don’t do them as a main goal.

Yes, we do the impossible and those are the things we like best. However, we have to take into account that each project is different, so we always start by studying requirements and expectations and try to meet them using a set of available technologies. Some of them may not be public but available to us, e.g. as Apple MFi licence holders. 

Everything that we produce within the scope of the provided service, we hand over with source code, media, manuals, documentation, copyrights, know-how, etc.

We have our own piece of infrastructure for experimental, testing or development purposes, but we prefer to work in the client’s environment. Naturally, at the stage of software design a recommendation is made about the structure and architecture of the target solution, but also about each stage of its development. The software we produce can be run in both cloud and standalone environments.

The best projects never end. Naturally, we support our projects for as long as there is a need. But we are also happy to share our knowledge about the project when the client decides to continue the project on their own.

We have that capability and experience. We happen to guide clients through the entire process of registering with app stores, as well as through the process of publishing and contacting the publisher.

No. Nothing. We are very much eager to share our knowledge and expertise. Just go ahead and ask us anything you want to know. Asking or trying costs nothing.

Begin with a simple request here. We do not require too many details to start the initial discussion. Expect us to answer within a day or two with some questions or answers or a call proposal.